Michael Matthews

Emergency Care Assistant - South Central Ambulance Service

About Me

With extensive experience at South Central Ambulance Service and customer service overall, I possess a unique set of skills tailored to providing exceptional care and service. My background has ingrained in me the values of empathy, patience, and resilience, which are pivotal in ensuring outstanding customer interactions.

I thrive in dynamic and high-stakes situations, adept at making swift, sound decisions while maintaining composure. My responsibilities include responding to emergencies, administering critical aid, and ensuring the safe transport of patients. These tasks demand precise and compassionate communication, skills that are equally vital in customer service roles.

Teamwork is integral to my position, where collaboration with healthcare professionals is essential for managing various emergencies. This environment has refined my ability to work cohesively within a team, adapt to rapidly changing scenarios, and provide unwavering support to colleagues to achieve collective objectives.

If you’re seeking a professional who excels under pressure, has strong communication capabilities, and is dedicated to excellence, I’m eager to connect. I look forward to applying my emergency care experience and compassionate approach to a customer service position, where I can continue to make a meaningful difference.

Embracing the Journey of Lifelong Learning and Compassionate Care

After navigating various career paths without a clear destination, I've finally discovered my calling with the ambulance service. Transitioning from the emergency control centre to an active role as an Emergency Care Assistant marks the beginning of an exhilarating and challenging journey. My mission is to embrace every moment, from the highs of making a difference in someone's life to the lows of confronting difficult realities, all while striving for continuous personal and professional growth.

With a long-term goal of becoming a paramedic or nurse by the age of 40, I am committed to a decade of dedicated learning and compassionate service. This path will undoubtedly have its obstacles, but I am prepared to face them head-on, fuelled by a passion for helping others and a desire to excel in the healthcare field.

Inspired by the encouragement of friends and mentors, I approach this new chapter with excitement and determination. Here’s to new beginnings, relentless self-improvement, and making a positive impact, one patient at a time.